International Orders & Customs

Orders despatched to destinations outside the UK are treated as exports from the UK.

From 1st January 2021, our online sales to EU customers who reside at an EU address, have been treated as exports from the UK.

All our goods shipped from the UK to EU are now subject to new regulations, customs, and duties resulting from Brexit.

The following changes have been taken place from 1st January 2021:

  1. No UK VAT: No UK VAT on orders shipped from the UK to the EU, provided that the EU customer will import to their location outside the UK. 
  2. Import VAT and duties: Buyers are responsible for paying any applicable import VAT and duties on orders shipped from the UK to the EU, and Buyers will be contacted by local customs for payment when your goods arrive in your EU county. Please contact your local customs agencies for more details.

Whilst we do everything we can to ensure customs clearance of your order, we advise that you check with your local customs office before importing anything into your country that may be stopped or have charges applied. From 1st January 2021, this will now also apply to all EU countries due to Brexit.