Returns & Refund Policy
You’ll also need the receipt or proof of purchase.
*Note, there are some returns exceptions - please see below.
Simply post the item and a copy of your order dispatch note to:
Just Herbs Ltd
c/o Napiers Bathgate CIC
FAO Mailorder Returns
62 George Street
As the postal system is outside of our control, goods are returned at your own risk and cost.
While the goods are in your possession you must look after them, and you will be responsible for any loss we incur if you do not take reasonable care. Please make sure that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order within 3 days of receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the goods are damaged in transport or are faulty, please let us know straight away. They will be refunded in full, including a refund of the delivery charges for sending the item to you, once we receive them back from you (unless we agree otherwise after communication with you).
Please email us with the order number, description of what has happened and a photograph to email@example.com. or telephone us.Then return the item to us as soon as possible to:
c/o Napiers Bathgate CIC
62 George Street,
We will examine the returned item, refund you to the same credit or debit card originally used by you to pay for the goods, and notify you of your refund via e-mail, no more than 14 days after we receive the goods back.
Exceptions / non-returnable items
Unfortunately, due to health protection and hygiene reasons, we are unable to accept cancellation of your order or offer a refund or exchange on: bespoke items, loose herbs or dispensed tinctures.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you want to exchange the item, it has not been used and the seal is not broken, please tell us on a note included with the returned item. Please also include your original order number. If you have not told us that you want to exchange the item, we will just refund you.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will refund the price of the goods including the standard UK delivery that we charged you,if you have:
- Originally bought the product from us and we can trace your order on our system; and
- Returned the unwanted goods to us within 14 days of your order; or
- Cancelled your order in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your refund will be made to the same credit or debit card originally used by you to pay for the goods, no more than 14 days after we receive the goods back.