SHIPPING TO EU COUNTRIES

Please read carefully before ordering and see below for shipping updates.

We have suspended shipping to the EU countries, effective from 22nd November 2021. Please check back again as we will once again ship to the EU in the near future.

We apologise sincerely for any disappointment and inconvenience this may cause to our EU based customers and are very appreciative of your custom. 

Since the UK exited the EU on the 1st of January 2021, we have been experiencing extreme difficulties with shipping our products to multiple EU countries.

In many cases, shipments are being rejected at customs and returned to us despite all required customs declarations being provided as required. Unfortunately, we are receiving minimal to no feedback on why shipments are not being cleared by customs. This has been incredibly frustrating for our customers and ourselves, as we are unable to guarantee that orders will arrive from the UK. We are doing everything we can to make sure that our parcels are compliant with customs requirements and are seeking expert guidance on the matter.

Please be assured we are doing our very best to resolve the issue as quickly as we can, and we will continue to work on a solution to providing the best online shopping experience for our customers. We'll keep you posted on additional developments

In the meantime, for EU based customers, our EU based partner can offer you some of our product’s range to ship to your address. Please contact Merlin Pharmacy in Ireland for more details. Merlin Pharmacy URL:  https://ipharm.ie/

 

Updated on 22nd November 2021


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