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Order: The online payment method/carts that we use are Alertpay and Google Checkout. Cash/Cheque/Bankers Draft We accept cash, postal orders, cheques and bankers draft. Please checkout and select the "Pay by Cash/Cheque" option from the list provided. You will then be given further instruction on checkout completion. Are your products in stock? Products: Is this product legal in my country? To order from us the items must be legal within your country. The items we sell are legal within the United Kingdom. Please check the legal status of these items as we cannot check the legal status of every country. We apologies for any inconvenience caused as we are unable to keep up-to-date with worldwide laws/regulations. The following links may be of benefit - www.Erowid.com Shipping: Will my package be sent discretely? All packages are sent with discrete packaging, in brown or white envelopes. There will only be your address and a return address on the backside. Usually if your not at home the postman will leave a parcel slip to let you know that the parcel is at your local depot. If this is not the case then it will be left with your neighbors. If the parcel is not obtained from the depot between 7 to 14 days it is returned back to us. I have not received my order yet. Our orders are sent (Within the UK) via Royal Mail First Class. It usually takes between 1 to 3 working days to be reach the recipient. Although this can sometimes be delayed for several reasons; holidays, postal strikes and postal problems. It is best to check with your local post office to see if the depot has received the item before contacting us, also check with your neighbors as the postman may have given the item to them. Can I Track and Trace my delivery? Some of our parcels are sent via Royal Mail or Parcel Force tracking. You can check the status of the delivery from the following websites: Royal Mail: http://www.royalmail.com/portal/rm/personal?pageId=tab_track_rm&catId=500185&mediaId=83900761 Parcel Force: http://www.parcelforce.com/portal/pw For international orders, once the parcel arrives into your country, the parcel is usually handed to your main postal service. You can use the same tracking number with that service. Please seeds "Shipping and Returns" for more information. Refund: We offer 7 Days money back guarantee, the item must be fully packaged and unused. If the product has been assessed and seen that it has either been tampered or used we will not offer a return for this order. Please contact us first before sending products back to us. Other: Do you have a Shop? Unfortunately we do not have a shop or a public premise. I forgot my password When going into the login section of our website you can click on the "I forgot my password" hyperlink, follow the process to obtain your new password. The website is not functioning/displaying correctly. This can usually be resolved by enabling cookies. Please enable cookies within the "Internet options" settings of your browser [Internet Explorer, Firefox & Safari]. Why have I have had no response? Sometimes emails do not get delivered or are marked as spam/deleted, we usually reply within 24 hours to all emails so if you have not had any reply please try again. I am not able to login Please enable cookies this resolves alot of login issues, also try removing all cookies and resetting your browser. If this does not work please check/change your login and password. If the problem persists please enquire and we will do our best to rectify the problem. Also see (FAQ - Other); "I forgot my password" |
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